Support
Purlaine help
Questions, a bug or an idea? Write to me at support@purlaine.app. I’m a single developer and usually answer within a few days. Please include your iPhone model and iOS version.
How do I count a row?
Tap anywhere on the big number. Use −1 or Undo if you tapped by mistake.
What does the lock do?
Open the ⋯ menu on the counting screen and choose “Lock”. While locked, tapping doesn’t count, so nothing changes in your pocket or on your lap. Tap the lock symbol to unlock. The widget and Siri still count, because that’s always on purpose.
What is the stitch reminder?
Got interrupted and forgot whether a knit or purl stitch comes next? Turn on “Stitch reminder” in your project. On the counting screen, tap the small button and choose “Next: knit” or “Next: purl”. The reminder stays until you count again.
How do I count with Siri? (Pro)
Say “Add a row in Purlaine”. It counts in your active project. Siri and Shortcuts must be allowed for Purlaine in iPhone Settings → Apps → Purlaine → Siri.
How do I count with the Action button? (Pro, iPhone 15 Pro and later)
iPhone Settings → Action Button → swipe to “Shortcut” → choose Purlaine → “Add a row”. Now one press counts a row.
How do I add a widget?
Touch and hold your Home Screen → “Edit” → “Add Widget” → search for Purlaine. The free widget shows your row. With Pro you can tap +1 right in the widget and add widgets to your Lock Screen.
What’s included for free?
Up to 3 projects in total, one active at a time. Finished and deleted projects count too, so deleting a project doesn’t free up a slot. You also get 3 themes, the display widget, repeat and extra counters, notes, photo or icon, the lock and the stitch reminder. Counting is never locked.
Where are my projects stored? Do I keep them on a new iPhone?
Only on your iPhone. There is no account and no server. Your projects are included in your normal iPhone backup (iCloud or computer) and come along when you set up a new iPhone from that backup. If you delete the app without a backup, your projects are gone.
How do I restore my purchase on a new iPhone?
In Purlaine: Settings → “Restore Purchases”. Use the same Apple Account you bought with.
How do I cancel my subscription?
Subscriptions are handled by Apple: iPhone Settings → your name → Subscriptions → Purlaine Pro → Cancel. When Pro ends, nothing is deleted and you can keep counting in all your projects.
How do I get a refund?
Refunds are handled by Apple: reportaproblem.apple.com